Support — Eclipsebound

This page is a draft under review.

Email: support@quietowlentertainment.com (we answer within 2 business days)

Common questions

I got a new phone. How do I get my progress back? Open Settings → Account on the new phone. If you linked Apple or Google sign-in, sign in and your save comes down. If you played as a guest, send us your player ID from the old phone (Settings → Account → Copy) and we'll move the save.
The game shows two saves side by side. Both devices changed since the last backup. Pick the one you want to keep; the other is kept for 30 days in case you change your mind (email us).
My progress says "not backed up". The game couldn't reach the cloud for 7 days. Check your connection and open the game once; it backs up on its own.
I want my data deleted. Settings → Account → Delete my account. It's deleted after 7 days; you can cancel until then.
A purchase didn't arrive. Restart the game first (purchases are re-checked on launch). Still missing? Email us the store receipt and your player ID.
Found a bug? Email a screenshot, your player ID, phone model and what you were doing. Thank you.